Request to get 'Variable filters' working in Explore


  • Vincent Dollet
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    Hi Tim,

    Many thanks for reaching out.

    Good news - we've started looking into the best ways that would enable you to create, share and distribute individual dashboards which will help agents improve by having a better understanding of their own performance over time vs an aggregate of their team.

    This means that the data rendered in live / scheduled dashboards would automatically adjust based on the recipient / consumer.

    While I definitely see this as a critical capability - we don't have a firm timeline as of yet. We'll communicate as soon as we have more information. Thanks for your continued patience

  • Tim Grimshaw
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    Good to know - and thanks for reaching out Vincent!! 

    Let me know if you need any volunteers for pilot / beta etc :) Would be happy to do that!

  • Jorge Hueso
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    Hi there,

    We would be also very interested in this feature. With use the the 'Insights variables' to adapt the information shown in our reports depending on the group, the agent was assigned to. This ease the creation and management of reports extremely, since the reports could be shared by all agents.

    Well, I am following this request. I hope you plan this feature in Explore soon!

    Thanks and best regards,


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