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Announcing the deprecation of Zendesk Chat conversation APIs (CCAPIs) and WebSDK
Edited Apr 23, 2025
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Upcoming Webinars: April - May 2025
Edited Apr 22, 2025
Department spaces continued rollout schedule
Edited Apr 21, 2025
Release notes through 2025-4-18
Announcing changes to the Zendesk customer support experience for Zendesk QA customers
Announcing the ability to add notes in the WFM schedule
Edited Apr 16, 2025
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