Cancelling or refunding Shopify orders in Support

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5 Comments

  • Amie B

    Hi Team,

    Are you able to confirm if this new cancellations & refund feature requires sunshine events to use? Or is this new feature completely separate to the events & profiles for shopify via sunshine which is apart of this beta? 

    Best,

    Amie

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Amie,

    It looks like Refunds and Cancellations doesn't require Sunshine, only the Events and Profile part does.

    Cheers!

    0
  • Dwayne McConney

    Hi Zendesk Team,

    Can you let me know if Zendesk Macros can now be configured to automatically trigger a refund in Shopify?

    Thanks,

    Dwayne

    0
  • Pod Lyfe

    Is there a way to issue store credit / giftcards? 

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Dwayne McConney,

    Unfortunately not, because there are a number of steps that require user input instead of a single action, we aren't able to put the refund into a macro.

    Hi Pod Lyfe,

    We issue the refund using the same payment instrument that is used in Shopify for the initial order.

    Thanks,

    David

    0

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