Add formatting (rich text editor) to dynamic content


  • Bonnie Schofield

    definitely a great idea - plus one!

  • Rudolph

    Brilliant post. +100! 

    Our team currently uses Markdown because it allows formatting in Dynamic Content, but we'd much rather use Rich Content.

  • Jacob Allen Wood

    I just wish ZD markdown functioned as described, or like it exists outside of ZD. ZD's implementation of it is extremely buggy and difficult. Rich Text would solve all those issues.

  • Maria Utard

    Hi Zendesk

    I've asked for this functionality since 2013. Any news on this?

    Thanks, Maria

  • Rudolph

    Maria Utard - Dang, you have me beat by about 4 years. I just don't get how we're supposed to communicate both effectively and professionally with customers all over the world if we can't format our emails in their languages?

    But then if we stick with Markdown (as we currently are) we can't take advantage of ZD features like Agent Workspaces which is only compatible with Rich Text.

    It's a very frustrating bind to be in.


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