Dedicated time for clearing out remaining queue in Chat



  • Ramin Shokrizadeh
    Zendesk Product Manager

    @... When your operating hours schedule kicks on, agents can choose to go away/invisible and complete their ongoing chat conversations. If all agents are away/invisible, new chat requests will not come in but existing chat requests will remain in the queue until it is answered or they decide to leave (and it gets considered as a missed chat) 

    Have you tried this workflow already? 


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