403 error when creating request via API

Answered
image avatar

Bonaliza Garcia

Posted Jan 27, 2021

Hi,

I'm creating a custom form for our end-users within Zendesk itself. When I try to call the https://subdomain.zendesk.com/api/v2/requests API to create the request, it returns with a 403 error. I'm using an api token for auth. The API call works in postman and I was able to create a request but when I try to call it in my custom form in zendesk, it gives me a 403 error.


We are on Proffesional.

{
 "error": {
 "title": "Forbidden",
 "message": "Invalid authenticity token"
 }
}

 

Not sure what I'm doing wrong since the call works on postman.

var myHeaders = new Headers();
myHeaders.append("Authorization", "Basic btoa(email/token:API_TOKEN)");
myHeaders.append("Content-Type", "application/json");
myHeaders.append("Cookie", "__cfduid=d3d63f8118c012940ee1e08701ec6140d1610414533; _zendesk_session=BAh7CEkiD3Nlc3Npb25faWQGOgZFVEkiJTBiMGNlNTVlOGVhNjQ4NTcyMDkxNGJjMzZjOWQxNTdhBjsAVEkiDGFjY291bnQGOwBGaQMvZ5JJIgpyb3V0ZQY7AEZpA7nELw%3D%3D--2608b56780c88cadb0776d6913aace910de8a12b; __cfruid=da3497d68006538ec0acea547c226758ea2a06fc-1611699971");

var raw = JSON.stringify({"request":{"subject":"TESTING API!","comment":{"body":"My printer is on fire!"}}});

var requestOptions = {
  method: 'POST',
  headers: myHeaders,
  body: raw,
  redirect: 'follow'

};

fetch("https://subdomain.zendesk.com/api/v2/requests", requestOptions)
  .then(response => response.text())
  .then(result => console.log(result))
  .catch(error => console.log('error', error));

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