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Image upload via upload api

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Shweta Srivastava

Posted Sep 28, 2021

My requirement is to give customer option to upload image & this image needs to be send to zen desk. Do I need to upload the image on some server before using the upload function of zen desk.

Following is the code i m trying, but its not working

$uri = 'https://company.zendesk.com/api/v2/uploads.json?filename=image.jpg';
$target_file = $_FILES['file']['tmp_name'];
$fildata = file_get_contents($_FILES["fileToUpload"]["tmp_name"]);
$ch = curl_init();

curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
curl_setopt($ch, CURLOPT_MAXREDIRS, 10 );
curl_setopt($ch, CURLOPT_URL, $uri);
curl_setopt($ch, CURLOPT_USERPWD, "xxxx@test.com/token:xxxxx");
curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/binary'));
curl_setopt($ch, CURLOPT_POST, true);

curl_setopt($ch, CURLOPT_POSTFIELDS, $fildata);
curl_setopt($ch, CURLOPT_INFILE, $file);
curl_setopt($ch, CURLOPT_INFILESIZE, $size);
curl_setopt($ch, CURLOPT_USERAGENT, "MozillaXYZ/1.0");
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_TIMEOUT, 10);
curl_setopt($ch, CURLOPT_VERBOSE, true);
$output = curl_exec($ch);

 

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5

5 comments

Date
    image avatar

    Eric Nelson

    Zendesk Developer Advocacy

    Hey Shweta,

    If you go to the admin panel then down to settings/customers do you see that 'Require authentication for request and uploads APIs' is enabled?

    Thanks!

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

    0

    image avatar

    lisahaley

    Hi I am also facing same problem.Can you send screen shot of this so that i can use upload api  for image uploading?

    Regards,

    Awaiting for your nice response.

    0

    image avatar

    Eric Nelson

    Zendesk Developer Advocacy

    Hey Lisa,

    Are you looking for a screenshot of where the setting is in your Zendesk interface?

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

    0

    image avatar

    Shweta Srivastava

    Hi Eric,

    The setting is unticked for now. My understanding is it has to be unticked only.

    Thanks

    0

    image avatar

    Will Ryan

    This is the only thing that would work for me. If i didn't do it like this, a blank image was appearing in the response:

    $fileName = 'test.png';
    $filePath = 'test.png';

    $url = 'https://test.zendesk.com/api/v2/uploads.json?filename=' . urlencode($fileName);
    $file = fopen($filePath, "r");
    $mimeContentType = mime_content_type($file);
    $size = filesize($filePath);


    $ch = curl_init($url);
    curl_setopt($ch, CURLOPT_URL, $url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER ,true);
    curl_setopt($ch, CURLOPT_POST ,true);
    curl_setopt($ch, CURLOPT_POSTFIELDS, file_get_contents($filePath));
    curl_setopt($ch, CURLOPT_HTTPHEADER, array("Content-type: {$mimeContentType}"));
    curl_setopt($ch, CURLOPT_VERBOSE, true);
    curl_setopt($ch, CURLOPT_USERPWD, "test@test.com/token:XXXXXXXXXXXXXXXXXXX");
    $output = curl_exec($ch);
    $code = curl_getinfo($ch, CURLINFO_HTTP_CODE);
    fclose($file);
    curl_close($ch);

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