My goal is to integrate my own STT (Speech-to-text) and TTS (Text-to-speech) in order to interact with the bot only with voice (and listen to its responses).It is something that I only partially achieve since I am never able to receive messages from the Answerbot (However Live Agent type messages do work for me)
I have tried:
The SDK of the web_widget but seems to be deprecated.
The Web_sdk but “zChat.on ('chat’…” does not return automatic messages (from answer bot).
The LiveChat API but only valid to customize the appearance.
The Chat API (NodeJS) but I am not getting messages from AnswerBots.
The Sunshine conversations SDK (NodeJS) but I can't, or I don't know how integrate it with my Zendesk chat...
You have a great product but from an integration point of view I must say that it is quite hard.
I am not an expert in integrations with chatbots, but I think you have too much "official information" on the web but not very organized. I've been doing research and testing for three days and I still don't know if I'm on the right track or if something is missing.
It is just a "constructive criticism" to help your product as much as possible.
Thank you very much!
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