Drillthrough to display selected attributes even if not in query



  • Official comment
    Eugene Orman
    Zendesk Product Manager

    Hi everyone, 

    Thank you for your great feedback and patience. The Drillthrough interaction was recently replaced with the Drill-in interaction that allows adding any attributes available in the dataset.

    Here is the announcement - https://support.zendesk.com/hc/en-us/articles/4403518292762

  • Eugene Orman
    Zendesk Product Manager

    Hi Ryan, 

    Thank you for the feedback. We are working on improving drilling down functionality in Explore. So, this issue will be resolved in the following months.

  • Ryan Boyer

    Thanks for the response, @...!

  • Hillary Latham

    Agree with Ryan.  I have summary queries and it would be nice to be able to click on the summary number and see some information about the summarized number.  In one of my use cases, I'm summarizing the number of ticket updates by hour, after hours, for my team, and if the number is high, I want to see more details about what tickets make up that number, but I don't want that data in my query.  I don't always need to see the details - just sometimes.

    I did discover that not all the drilldown attributes are available, but I agree, it's not easy for me to tell, other than to test and try different things and see they don't work.


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