Make it easier to create anchor links to sub-sections of an article

I definitely agree! Are there any updates on this (initially logged in 2016!!)? Right now, every time I want to share a specific section with someone and I want the link to redirect them right to this section, I have to manually add name attributes (anchors) to headers, which is very time-consuming and frustrating. For H2 headers, sharing the link that includes the H2 header should ALWAYS direct to that specific section. Check the example below for clarity:

• Header link with anchor added: https://help.workable.com/hc/en-us/articles/16021378285975-Approving-rejecting-time-off-requests#Approvalsonbehalfofanotheremployee (goes directly to this specific section)
• Header link without anchor added: https://help.workable.com/hc/en-us/articles/16021378285975-Approving-rejecting-time-off-requests#Approvalrequestsinthe'Time-off'calendar (doesn't go to the specific section)

Is there any way to do the above with custom code or something? I would prefer our developers to implement something rather than wait for a simple feature that will never come. Thanks!

+100

We just switched to Zendesk from ReadMe and this really bothers our team. People are not happy about it.

Hi there

I'm trying to add a link to a heading within an article but it's merging 2 headings instead of allowing me to just select one. In the bottom example I'm trying to select the bottom heading but it's automatically highlighting both. These 2 headings are separated in the article by fairly lengthy paragraphs so it's not like they are directly under each other. 

What is the cause of this?

Hey 396306771234,

I definitely agree that being at 50% zoom is not ideal. I'm wondering, is the heading being obscured by Agent Navigation bar? If so, you can collapse it with the small handle "handle" in the center.

If not, do you have an example I could see in the wild?

8725495828 - I am having the same experience as Karlina with the links.  When clicking it jumps past the header of the section and goes directly to displaying the content.  I have tried this on my laptop as well as with an external monitor.  I've also tried in different browsers, zooms, and with/without the bookmark bar displayed.  The only time I am able to see the header displayed when clicking the link is when I am at 50% zoom (everything half sized) in Chrome which isn't really a normal use case for anyone viewing the KB.  I'll include a screenshot of what I see when clicking the link and what ideally the result would be when clicking the link.  Any advice here would be appreciated - thank you!

Thanks Sebastiaan,

That is so helpful. Much appreciated.

Cheers,

Hello Rich,

That's possible! 

It's basically (https://your.domain.com)/path/to/article#header-id. So to get that URL you could do this:

The description below assumes that you also have internal links to the headers in the article. If that's not the case skip it and continue in the P.S.

First look in the target article, what the link to the header is. It will be something like #h_4b03f065-174e-4006-bd66-e9d6817248f4.

Now go to the source article, create a link to the target article. Then switch to the URL tab again. It will show something like /hc/en-us/articles/360003861679. 

Now combine the two like this /hc/en-us/articles/360003861679#h_4b03f065-174e-4006-bd66-e9d6817248f4.

With kind regards,

Sebastiaan
Sparkly ⭐

P.S.

In case you don't have internal links in the article, Zendesk didn't create the ID for you. In that case you can add one manually, by editing the source code:Now find the header and add an ID:

Now you can use this id in your URL /hc/en-us/articles/360003861679#alderaan.

Hi everyone,

Is there a way to link to a heading in a different article?

I'm happy to enter the code myself, but I don't know how.

Cheers,

Hello,

While I appreciate the updates, the original use case of this post has not been addressed.

Essentially what should happen is, every time you create a heading (h1, h2, etc.) in an article, it should immediately be assigned a corresponding anchor. So if my heading reads "Get Started" a link should be created for subdomain.zendesk.com/hc/en-us/articles/article-name/get-started/

GitHub does this really well for their README.md files, every heading that you create receives a corresponding anchor tag.

Thanks for reading!

Hi Ryan,

Thank you for the speedy update. 

You are right!! I've tried adjusting the height and all seems good now.