Comment threading


  • Andrew J
    Community Moderator

    Hello Dasha,

    Allowing replies and threading has been mentioned for the original article comment previously (years ago), I wonder if this may be something that is brought in with the new Gather product later.  Certainly is something that would be a great option. Wordpress, for example, allows you to set the number of levels allowed in threading.

  • Nicole Saunders
    Zendesk Community Manager

    Hey Dasha and Andrew - 

    Threaded comments is a request that the product team is aware of, though we haven't seen a huge number of requests for it yet. I encourage everyone to keep up-voting Dasha's post and adding your own comments if this is something that would be helpful to you. 

  • Brian Boshes

    Just upvoted. As a new Gather user, this is one feature that I think would be important for leveraging Gather as a world-class community building platform. 

    For example, in trying to start a community from the ground up "thanking" or "welcoming" users is super important to make people feel heard when they first join; they aren't shouting into the void. We can still do that (via the newly launched "mentions" feature (THANK YOU)) but it gets messy when reading through a post to to see a bunch of community manager "thank yous" scattered throughout a post's comments. Would be much better if this was a reply to a comment instead (which could be hidden). 

    Also, because there is no way to message a user directly via Gather from a peer to peer perspective, comment threads would allow community members to have side conversations that are not part of the main "thread" so to say. 

    Two cents from a Product Manager at another co, PM-to-PM. :-) 

  • Tetiana Gron
    Zendesk Product Manager

    Hi everyone, 

    We understand the importance of the threading feature but unfortunately, we cannot prioritize it right now. 

  • Kyle Pinkley

    We are migrating from XenForo to Zendesk Gather and one thing missing in regards to quoting another commenter. In XenForo you can just highlight, click quote, and it adds the text AND the username. Please consider adding this functionality. 



  • Mark Krosse

    This would improve usability and value for our 10,000 users



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