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Comment threading

Not Planned


Posted Mar 09, 2020

Hello, I wonder why the structure of the forum comments is flat? There is no threading possible and there is no way to quote another commenter.

This is basic functionality of any forum and would be great to have in Gather!


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6 comments

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Andrew J

Community Moderator

Hello Dasha,

Allowing replies and threading has been mentioned for the original article comment previously (years ago), I wonder if this may be something that is brought in with the new Gather product later.  Certainly is something that would be a great option. Wordpress, for example, allows you to set the number of levels allowed in threading.

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Nicole Saunders

Zendesk Community Manager

Hey Dasha and Andrew - 

Threaded comments is a request that the product team is aware of, though we haven't seen a huge number of requests for it yet. I encourage everyone to keep up-voting Dasha's post and adding your own comments if this is something that would be helpful to you. 

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Just upvoted. As a new Gather user, this is one feature that I think would be important for leveraging Gather as a world-class community building platform. 

For example, in trying to start a community from the ground up "thanking" or "welcoming" users is super important to make people feel heard when they first join; they aren't shouting into the void. We can still do that (via the newly launched "mentions" feature (THANK YOU)) but it gets messy when reading through a post to to see a bunch of community manager "thank yous" scattered throughout a post's comments. Would be much better if this was a reply to a comment instead (which could be hidden). 

Also, because there is no way to message a user directly via Gather from a peer to peer perspective, comment threads would allow community members to have side conversations that are not part of the main "thread" so to say. 

Two cents from a Product Manager at another co, PM-to-PM. :-) 

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Tetiana Gron

Zendesk Product Manager

Hi everyone, 

We understand the importance of the threading feature but unfortunately, we cannot prioritize it right now. 

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Kyle Pinkley

Zendesk Luminary

We are migrating from XenForo to Zendesk Gather and one thing missing in regards to quoting another commenter. In XenForo you can just highlight, click quote, and it adds the text AND the username. Please consider adding this functionality. 

 

 

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This would improve usability and value for our 10,000 users

 

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