Multi-Level Community Forums
Not planned
Posted Jun 10, 2014
We're looking to start aggressively building the community forum section of our site, but I feel we're a little bit limited in what can be accomplished off the bat. I'd love a way to add another level on the forums - for example, our Knowledge Base articles follow this format:
* Category
* Topic
* Article
while our communities are:
* Topic
* Article
any way to add another level to this would allow us to split up our forum in a much neater manner - I believe I saw mention of it in Help Desk 1.0, but not in 2.0.
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65 comments
Magnus Johansson
Hey!
Old post, but we really have this need also.
What about this tabbing- and grouping of topics you guys at Zendesk are using yourself? https://support.zendesk.com/hc/en-us/community/topics
Is it available in your product?
0
Nicole Saunders
Hi Sandra -
It's a request that the product team is definitely aware of but has not been able to put on the roadmap at this time - there are other features that have been deemed a higher priority for the currently planned development cycles.
But folks should continue to up-vote the original post if it's something you'd like to see!
-1
Sandra D'Angelo
Hi,
Has there been any movement on this particular feature request? This is something we could definitely use!
0
Nicole Saunders
Hi Nikolaus -
The product team remains aware of and interested in eventually developing this, but it is not on the roadmap for 2020.
-1
Nikolaus Kaiser
Hi Nicole, any roadmap update on this?
0
Lotus Themes, Zendesk partner for Help Center design and customization
Hi there,
You can get an additional level in your Zendesk community by grouping topics.
If you need help with it, we can do it for you.
Best regards,
Lotus Themes
0
Mandy Bogaart
We want to add a second level in the community: Current topics and Other topics. We use the community for software developments. The current topics are related to our roadmap.
Is there more information about the release date for this development?
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Nicole Saunders
Hey Farid -
They don't provide the exact code, but here are a couple of posts that our development team who did the customization created about how they did it:
Zendesk's Help Center theme customization, part 1: How we use Zendesk features
Zendesk's Help Center theme customization, part 2: How we use open source tools
I hope those help!
-1
Brett Bowser
Hi Farid,
These topics have been hard-coded on each card but my knowledge around what code was used is rather limited. I'll leave this post open in case other users want to offer up some advice for you.
-1
Farid Widjaya
Brett,
Thank you for the links.. I guess I'm looking for more specific direction in terms of how it was pulled off. Did you hard-code the main categories and which forums go in each one? And can you help point me to a direction on how to accomplish the responsive Categories container?
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