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New feature request: automatically status available (green status) when starting up Zendesk.

Answered
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Brecht Smit

Posted Jun 30, 2021

Hi,

Sometimes in  the morning, when i start working , i start Zendesk support and talk; but occasionally i just forget to put my status on available for calls (green status). 
So basically 15 min. later i realise this and i put it on green.

Can it not be an option that we can have a setting inside Zendesk that says: upon starting Zendesk session, put current user automatically available status for Talk and also for Chat?

Thanks!

Brecht 

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3 comments

Date

    Official

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    Martin Holmes

    Zendesk Product Manager

    Hi Brecht, 

    Thanks for the feedback. I completely understand your use case. There is a team working on improving Zendesk agent statuses at the moment, and making the experience consistent across all of the Zendesk products. I will pass on your feedback to that team. 

    Thanks,

    Martin

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    Ash

    Hi there!

    Perhaps this is a per-instance or per-customer setting, but in our instance of Zendesk, when i open Zendesk and i am offline in Chat, there will be a popup saying that opening hours are active, so that reminds me i need to login to both Chat and Talk.

     

    hope this helps!

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    Brecht Smit

    Okay, yes for Chat it does seem to send a popup message that opening hours are started for chat and to put you available.

    I would like to have the same for TALK (phone status).

     

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