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Using two fields to confirm email address
Zendesk Luminary
Posted Sep 13, 2021
I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and having a second field that could halt the user from submitting a ticket until the two fields match would be great. I have not yet found a solution to this in the native Zendesk environment, but it would save our agents a lot of time.
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15 comments
Dave Dyson
This is the best place for this feedback, since it's feedback on the ticketing system, even though it's true that subjects brought up here may ultimately find a solution in app form.
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Stephen Belleau
Nicole Saunders Eric Nelson
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Nicole Saunders
Hi Rina -
It would be unusual for a product manager to respond to a thread with very few upvotes, much less in a two month timeframe. That's just not how our product feedback process works.
As stated in the product feedback guidelines, our teams do read and track every post, but due to the volume of user engagement, product managers are unable to respond to every single feature request. Requests with a higher volume of votes and comments are more likely to receive engagement from the product teams.
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Rina
Disappointing not to hear any update or feedback since 2 months have passed Zendesk Team
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Rina
100% agree with this. Those who mis-spelt their emails never receive our teams responses, and that causes a further influx of messages complaining that we didn't respond (when we have!).
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