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How to print a side conversation?



Posted Jan 31, 2020

Just as the title refers... How to print a side conversation?

 

thx,

Jurgen


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8

8 comments

Official

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Brett Bowser

Zendesk Community Manager

Hey everyone, thanks for taking the time to share your feedback with us! We have a relevant post here that I would recommend adding your comments to as that is actively being monitored by our PM for side conversations: Printing Side Conversations

I will be closing this post for comments to keep the conversation going in our more active thread. Thanks!

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This feature would benefit our team as well. Side conversation content is equally as important and should be included in the printing detail.

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Couldn't agree me, we would highly benefit from printing this thread,

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We need to be able to print a PDF of a Side Conversation email thread.

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YES YES YES, we definitly need the ability to print side conversations too, when we print the whole ticket!

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Hello,

Is it in the meantime possible to print the side conversation of a ticket? 

Thanks! 

Sunita

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Is there any outlook for this option? A side conversation for us is a case-relevant element to a ticket and needs to be printed or extracted from time to time.

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Jamie Noell

Zendesk Luminary

We have an audit requirement to print PDFs of some conversations especially with out partners.

Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.

While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple.  However, the lack of printing is an obstacle. 

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