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Integration of iTunes AppStore into Zendesk



Posted Oct 28, 2019

As only the ratings and reviews from Google Play Store automatically create a ticket in Zendesk we have to check iTunes manually. It would help us a lot if the iTunes App Store would be integrated in the same way as Google Play Store is. 


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15 comments

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Nicole Saunders

Zendesk Community Manager

Thanks for the feedback, Uwe. We'll keep this post open so that other users can up vote or add their use cases, and if it's something enough people are interested in, it'll get escalated up to the product team. 

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We are planning to introduce Zendesk next year, but at that time we would like to respond to customer reviews for GooglePlay and AppStore. At that time, we would like to support not only GooglePlay integration but Appstore as well, so please develop it.

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Upvoting! Our App Store response time definitely suffers a lot because of having to check App Store manually. It's not healthy to have this "invisible" backlog and having to feel guilty for handling it when the visible tickets are waiting. At the same time it needs to be done too. It would also help us a lot to be able to use macros in these replies straight from Zendesk, now we have to copy the macros manually if we use any. Please do develop it :) 

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It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing. 

On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated. 

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My team develops apps for Android and iOS.

We can manage questions and requests sent via emails and in-app forms, as well as reviews on the Google Play Store on Zendesk.
But only App Store reviews can't work on Zendesk.

I would be happy if integration was added.
Thanks.

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+1 for this from us 

We'd love to be able to have App Store reviews creating tickets

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We would use it as well.

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This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play turned around quite quickly - need this for iOS App store too.

 

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We will use it too 

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Upvoting here as well! Apple app store connectivity would improve our workflows a massive amount.

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This is a major limitation. Initial request has been done on 2019. After 4 years, still there is no default option integrate App store.  

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Chris Drylie

Zendesk Product Manager

Hi Everyone,

I want to express my gratitude for your valuable feedback.

I'm excited to inform you that we are actively working on enhancing our architecture to facilitate this integration more effectively. I'll be sure to keep you updated with a progress report as soon as it's available.

Thank you for your patience and support.

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Should've never been taken away, was there in the past. This should be native to Zendesk! 

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Agreed - this would be very useful! 

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