How can I view who I sent the message to?

Answered


Posted Sep 17, 2021

In our company, we have to CC other people other than the requester. As an agent, I will like to be able to see if the message was sent to the person CC'ed too. Since we updated Zendesk, we cant view it. Is there a trick or a button to see it? All I can see in the drop down menu is Redact. 


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