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Advanced TinyMCE Editor

Planned


Posted Jan 22, 2020

It would be super helpful if Zendesk would implement a more full-featured TinyMCE editor like the one found here. And if it could be configurable by admins and developers, that would be even better. Configuration options should include:

  • Items should be able to be added or removed from dropdown menus or menu bars
  • Items in the Insert dropdown menu should be editable to include classes and custom code
  • Ability to add custom components and code snippets
  • The display area should able to apply CSS styling for a true WYSIWYG experience

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7 comments

This would be super helpful, as we have a theme that relies on an extensive set of tag classes that look great, but require a lot of manual source code editing. It's also not intuitive for those new to Guide who have to learn these code sets.

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I agree that this would be extremely helpful. Primarily the ability to have as much design flexibility with tables, images, etc. as what is available on articles would make Gather way more impactful. We often have to use articles for things that we want to put in Gather because of the limitations of designing.

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Has anyone successfully implemented the advanced editor themselves? I'm trying to figure out the best way to do this.

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Katarzyna Karpinska

Zendesk Product Manager

Hey David Bjorgen, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This feature request has been accepted and is on our roadmap in 2024. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

Thank you again for your feedback and for being a valuable customer with Zendesk.

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Jihoon Lee (이지훈)

Zendesk Luminary

Tick ​​tock tock tock~
There are only two weeks left in 2024.
Will this request carry over to 2025?

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Katarzyna Karpinska

Zendesk Product Manager

Hello Jihoon! 
 
I really appreciate your reminder! The EAP for the new editor was announced back in August. This is the foundational experience that we’ll be enhancing with even more exciting features. I’d love for you to give it a try!

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Jihoon Lee (이지훈)

Zendesk Luminary

hi. Katarzyna

 

The EAP for the new editor you mentioned seems to be something that agents use when writing articles. But the editor I want is the one that end users use when writing ticket comments or when writing requests in the description field when submitting a ticket. Of course, we are using WYSIWYG in our help center theme.

 

Is there any news about the help center theme editor?

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