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Feature Request: Add the ability to suspend or deactivate Organizations

Not planned


Posted Jun 08, 2020

Based on the following user comment:

Is there a way to suspend or deactivate Organizations. Our merchants need to be suspended because they do not want to renew their contract. However, we do not want to lose the tickets or information associated with the merchant. We would like to be able to suspend them. Let me know how I can do this.

Submitted on behalf of myself and @...

Feature Request:

Add the ability to suspend or deactivate Organizations

Description/Example/Use Cases/Proof of End-Users Requesting:

Is there a way to suspend or deactivate Organizations. Our merchants need to be suspended because they do not want to renew their contract. However, we do not want to lose the tickets or information associated with the merchant. We would like to be able to suspend them. Let me know how I can do this.

Use Case:

When a customer acquires another customer of ours, we no longer have a need for the organization. While we can suspend each user, we have to manually put an inactive tag on the organization (so we can exclude from certain reports) and put (INACTIVE) at the end of the organization name so we can clearly see it is no longer a valid organization.

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This post has been edited by the Zendesk Community Team, to replace links to an archived help center article comment with the text of that comment.


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