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[Agent Workspace] move the reply section back to the top



Posted May 01, 2020

My agents and I are loving the majority of the changes to the new Agent Workspace that we opted into. It made a lot of the workflows quicker and take less clicks.

The biggest complaint I've had from every agent, is that they hate having to scroll down to the bottom of the page to get to the reply section. Is there a way to switch that back to show the most recent content on the top along with the reply box at the top?


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