Failed to create ticket with status [Solved]
Answered
Posted Sep 17, 2021
Hi team, I am trying to create the new ticket with status [Solved] for some business purpose, but even I set the assignee before I created the ticket, I still got the error:
{
"error":"RecordInvalid",
"description":"Record validation errors",
"details":{
"base":[
{
"description":"담당자: 티켓을 해결할 때 필요합니다.",
"error":null,
"ticket_field_id":360012873314,
"ticket_field_type":"FieldAssignee"
}
]
}
}
and the rest api I called is:
/tickets.json
So would you please check this issue, it has been blocked for days. thanks!
0
2
2 comments
Devan La Spisa
Hey Jack.Li,
Glad you were able to solve this on your end, and appreciate you sharing how you were able to figure it out. :D
Best regards.
0
Jack.Li
Thanks Team,
We have resolved this issue, cause we used the wrong group_id for this assignee, after change that, it works.
0
Sign in to leave a comment.