Audit log - We want your feedback!



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Caroline Kello

Zendesk Product Manager

Posted Nov 05, 2021

Hi Community friends! We've plans to add more filtering options to the Audit log and would like your feedback on how you're using it currently, and how we can help you find the information you're looking for more easy and faster. 

Our questions for you

  • What kind of filtering do you want to see? We currently have Date and Actor filters; what's next in your priorities?
  • What wouldn't be great for you if we added; e.g. would you not want to "subscribe" to certain events? Why not? 
  • What are you going to the Audit log to find?
  • How far back are seeing yourself needing to have information stored?

How to help

Please add your thoughts and comments below. If there are certain events that you're missing from the Audit log today and would like to have added, let us know that too. This conversation will be ongoing through December, at which point we’ll close it and incorporate our findings here into the rest of our research. The plan is to incorporate your feedback on filtering into our roadmap for early next year. 

We are also interested in having a Zoom conversation to dig deeper with a few customers. If you’re interested in participating in our research that way, please please indicate that in your comment as well and we’ll follow up via email.

Thank you!


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