Recent searches

No recent searches

Multi-select field via API

image avatar

Olve Auråker

Posted Nov 09, 2021

Hi,

I'm trying to create a ticket via /api/v2/requests, using a specific form which has a multi-select dropdown field.

So far I've not been able to figure out how I can insert values into this field.
I've tried with (following the docs):

"custom_field_options": [
      {"name": "Displayname of field", "value": "tag value"},
      {"name": "Displayname of field", "value": "tag value2"}
    ]
"ticket_field": {
"custom_field_options": [
{"name": "Displayname of field", "value": "tag value"},
{"name": "Displayname of field", "value": "tag value2"}
]
}

Any ideas?

0

3

3 comments

Date
    image avatar

    Stephen Belleau

    Zendesk LuminaryCommunity Moderator

    Olve Auråker what docs were you looking at? I thought it was supposed to be this:

    2

    image avatar

    Olve Auråker

    The only place I have seen multiselect referenced is here: Ticket Fields | Zendesk Developer Docs

    BUT you seem to be completely right, it does work using custom_fields, I was just not able to figure out how to get multiple values parsed correctly using PowerShell.

    I was trying to construct the array as a string and input that, instead of inputting the array object directly. Well, actually I had tried that earlier, but forgot to match the values to the field tag values instead of the display value which had a capital letter.
    So adding a ".ToLower()" at the end of the array variable was all it took.

    Thanks for getting me back on track!

    0

    image avatar

    Stephen Belleau

    Zendesk LuminaryCommunity Moderator

    Oh interesting. I think the doc you were looking at is for creating a brand new ticket field via API. I guess that's mostly for a Zendesk migration or sandbox->prod deploy.

    Glad you were able to get back on track 😄

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post