apologies if there is already a post on this subject.
so here is the situation. we have to send out a planning update every morning to 37 different recipients (end users). at the moment the best we can do is add/resend the same ticket out with the 37 end users attached. this is not good on our reporting as we would like to create a new ticket every day. however the arduous task of adding 37 end users to the list detracts from the efficiency drive Zendesk offers.
So. if there an option or app we can use or is there some kind of jiggery pokery we can do with scripting.
yours, thanking in advance
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