[Answer Bot] Using labels to choose related articles even if requests are via Web form
Based on the following article, we have added labels to articles and created several triggers.
Best Practices: Using labels in Answer Bot triggers – Zendesk help
But when our customers send requests via Web form, Answer Bot shows articles regardless labels.
According to the answer from the zendesk support, a part of above article is wrong and it doesn't work for Web form.
If it is difficult to show articles based on labels just after sending request via Web form, how about to add option to show articles only notification mail?
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