Include more fields in the Core API please

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SJ

Posted Dec 14, 2021

Feature Request Summary: 

Enable these fields "Day since last communication", "My Last Outgoing Email" and "My Last Outgoing Call" in the Core API

Description/Use Cases: 

My team would like to export the these fields in order to connect to other external data sources. 

Business impact of limitation or missing feature:

It is not feasible for our team's agent to manually fill in a custom field in order to track their outgoing email or call log. A typical agent will reach out to hundred of clients using Sell voice or email.

Since the field "Day since last communication" is automatically updated on Sell, ideally my team wants to export these fields using the Core API.

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      Jakub Tutaj

      Hello Jay Ang,

      thank you for your feedback. Can you share more on what kind of a workflow are you hoping to accomplish using external data sources?

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