Chat Instability - Agent Switching automatically - Chat service built using


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Ashish! It's difficult to say exactly what may be causing this issue, as it could be a network disconnection, a timeout disconnect, something within the code implementation, among other possibilities. What I would recommend doing is having the affected customers reach out directly to our Advocacy team so that they can look into the logs to determine what may be causing these problems. 

    If the issue is related to a disconnect, have you utilized the reconnect method so that the user is not put back into the queue?


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