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Add Permission filters to Team > Roles page



Posted Jan 10, 2022

Feature Request Summary: 

The Roles page in the new Admin Center should allow admins to filter roles by that role's individual permissions, similar to the way that I can filter all articles in Guide Admin by their author, approver, labels, etc.

Description/Use Cases: 

We have several work functions that are enabled by different Zendesk roles. Business needs change, and a group of agents needs different permissions for People and Agent Workflow than what they have currently. We don't have a quick and easy way to double-check what their new Zendesk roles should be based on what those roles' permissions are.

Business impact of limitation or missing feature:

For us, this is only a moderate need. We have 21 roles to manage, and while it may be inconvenient, it's not a drain on resources.

We can't completely manage this with descriptions, since that only shows about 107 characters with spaces and punctuation. Right now, I keep a Google spreadsheet that outlines the individual permissions for each of our roles.

Other necessary information or resources:

There are ~35 individual permissions options defined here: https://support.zendesk.com/hc/en-us/articles/4408882153882.


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1 comment

Thanks for this feedback, Moe!

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