Passing Null Custom Field Data to New Ticket via POST
I have a trigger set up that his this endpoint:
POST /api/v2/tickets
Part of the JSON that I pass through the webhook is custom field data and I run into an error "Failed: 422 Unprocessable Entity (WebDV)" when I try to pass through custom field data that has a null value.
How do I get around this? Let for example that this is my JSON which contains null values below. Please Note: The webhook works as expected when the custom fields are filled out prior to hitting the webhook.
{
"ticket": {
"comment": {
"body": "This ticket was created to help!",
"public": false
},
"custom_fields": [
{
"id": 4415661978388,
"value": 401187672072
},
{
"id": 4415682949268,
"value": 246214
},
{
"id": 360041327151,
"value":
},
{
"id": 360041372052,
"value": ""
},
{
"id": 360041372372,
"value":
},
{
"id": 4417038927636,
"value": ""
}
],
"assignee_id": 401187672072,
"group_id": 360011083932,
"subject": "Test Subject",
"requester_id": 401187672072,
"status": "pending",
"tags": [
"reporter"
]
}
}
-
Hey Dean,
I'm not sure if it's the formatting, or that the `null` values are actually not in your payload. Maybe you could try this:"custom_fields": [
{
"id": 4415661978388,
"value": 401187672072
},
{
"id": 4415682949268,
"value": 246214
},
{
"id": 360041327151,
"value": null
},
{
"id": 360041372052,
"value": ""
},
{
"id": 360041372372,
"value": null
},
{
"id": 4417038927636,
"value": ""
}
],Or if that fails, try empty Strings like the other fields? Haven't tested it yet, but I never had this issue, so I guess it's one or the other 😅
-
Sebastiaan (Sparkly ⭐) I figured it out. Since this JSON is getting fired from a ZD trigger I cannot know at the time of making the trigger if the data will be null or not. I was running into a problem on integer values specifically.
I naturally did not put quotes around the {{ticket.ticket_field_id}}, but this was causing a problem when null values would populate. When I put quotes around it, then it did work. So the example would look like:
"custom_fields": [
{
"id": 4415661978388,
"value": "{{ticket.ticket_field_id}}"
}
]
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