Explore Report : Report by string in public or private comment
I was wondering if it's possible to look for a string in any of the comments (i.e. public or private) on a ticket. For example, I would like to report on the number of tickets containing the word "Result"
I know you can do it with Ticket Subject per the below:
IF (CONTAINS(LOWERCASE([Ticket subject]),"support"))
THEN "Has this word"
ELSE "Does not have this word"
ENDIF
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Hey Salim Moumouni,
I'm pretty sure you won't be able to achieve what you're looking for here because explore in general doesn't report on the comment text inside tickets. Explore only reports on the ticket subject itself.
Best,
Amie
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