Answer Bot / Messaging - Insert Custom Links


  • Lisa Tam
    Zendesk Product Manager

    Hi Morgan,

    Thank you for the feedback and sharing your use case. I agree having a link to third-party resources will help improve the end-user experience and this is something we are looking to support this year in H2. 

  • Gravity CX Zendesk Admin

    +1 :)

    Just to be clear, steps in Flowbuilder don't recognise links at all? Not even for example?

    The end user would need to copy the url address and paste into a browser? They can't simply click the link?

    Just testing and I can't seem to get it to work so assuming links aren't supported at all?

    I have a customer wanting to build a flow where the final step is to download some firmware from a third party site. eg: "Download here" - or a simple raw clickable link would work as well eg:

    The only 'workaround' (if you can call it that) is to have the next step push the customer to an article that contains the Firmware link(s).

    Not sure if there is another way around this if links aren't supported.


  • Minh Phan


    Is there any update for this issue? When will this feature be available?

  • James Molina

    Hi Team, is there an update on this enhancement?  Is there an EAP?  When can we expect this to be available?

  • Dave Dyson
    Zendesk Community Manager
    Hi James, there's no update at this time. Active betas can be found here: Current and upcoming Zendesk betas
  • Matthias Miltenberger

    Properly working links would make the bot way more useful.

  • Cheyenne Testbeek

    +1, need this!

  • Jaap Meijer

    +1, looks like a 5-minutes job to me, wonder why they hesitate to implement this. Everyone will need this, for e.g. referring to complaint- / order forms etc

  • Alexan

    +1000. The current botflow configuration is so limited.
    We'd need a botflow option to add a step option as a link, and also option to add a step to go back to 1st flow (main menu)


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