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how to change dynamic welcome message online and offline admin setting to IOS SDK?
Posted Feb 07, 2022
Need to show dynamically Offline welcome message in app But configuration from admin panel it self . when I change message on admin setting ,Message need change on iOS app also .same Online message need to replicate .
How to achieve can you please help it.
For example agent not available on any festival or holiday . need to inform customer valid message based on holiday .
Thanks
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3 comments
Christopher Kennedy
You can change the welcome message by overriding the UI's localizable strings. It won't dynamically change based on agent availability. But there are different messages for when the account is online vs. offline (as well as whether the offline form is enabled). Are you looking to customize the message for when agents are offline in general? Or are you trying to include a message specific to each individual holiday?
Best,
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Mohan c
Hi Christopher Kennedy,
you are correct ,welcome message should be dynamic based zendesk admin message setting need to change app side. currently available on localizable strings. its should be static .for example due to covid agent team not available need to inform customer .e.g "Sorry team not available due to covid restriction "
Please give the feature asap.
Thank you.
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Amrutha
Hi Team,
Can we have this looked in as a priority -
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