We have an issue where some of our signed-in users who've been verified to have the correct user segment assignment are not able to:

• Open links to articles that are restricted to their user segment
• Search and find articles from the Guide's home page for articles restricted to their user segment

This is the article in question:
https://careportal.zendesk.com/hc/en-us/articles/4416803884947-Tips-Resources-for-Leading-an-Active-Community

Screenshot of one of the several users who was signed in but could not pull up or search for this article (Notice "CarePortal Field Team" in user segment).

Screenshot of the settings for the article that was not accessible:

What's very strange is that we found these users were able to access/find other articles of the CarePortal Field Team user segment. It seemed to be just this one (maybe there are a few others they can't access we don't know about yet).