Extract Email Body



  • Dane
    Zendesk Engineering

    Hi Nobuhiro Kobayashi,

    I have marked this as answered based on the conversation you had with one of our Support on ticket 10057844.

    The recommendation is to use List Comments API.

  • Gabriel Rubia

    Hi Nobuhiro,

    you can automatically extract the information from emails and add them into custom fields through regular expressions. It's also possible to add tags or combine both.

    Please check the Ticket Parser on the Marketplace: https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/

    You can extra information from the email subject, email body, and attachments. Feel free to contact me or anyone on our team if you have questions.
    I hope it solves your issue and cuts off the manual work


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