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Is there any SDK methods available for fetch the "SourceURL" for the specific Chat?

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Sandeep Mohanty

Posted Mar 03, 2022

Hello Team,

I'm creating the chat by using rest endpoint API POST "https://www.zopim.com/api/v2/chats", I'm able to create the chat and see chat details info in the UI "History" Tab. Below in the chat details. 

 

Currently, I'm working with the connector, I just wanted to know is there any SDK methods available to fetch the "source URL" for the specific chat options to redirect directly on that chat.

Could you please help me out.

Thanks!

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4 comments

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      Sandeep Mohanty

      Thank you for the information Christopher

      0

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      Christopher Kennedy

      Hi Sandeep,
       
      Each chat is assigned an ID.  If that ID is known, its data can be retrieved via the Show Chat API.  If the ID is not known, you can try to search for the chat by querying the searchable chat fields.  But there's no URL to link to a specific chat within the history of the Chat dashboard UI.
       
      Best,

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      Sandeep Mohanty

      Hi Christopher,

      I'm working with the connector to fetch the offline messages and live chat information details, Hence, I just wanted to know, is there any rest API/SDK methods available to fetch the specific individual chat info via "sourceURL". So that I can specifically access that chat via clicking on the source URLs. 

      Thanks!

       

       

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      Christopher Kennedy

      Hi Sandeep,
       
      The Create Chat REST API only supports creating offline messages rather than live chats.  Can you provide a general overview of the workflow you're looking to accomplish?
       
      Best,

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