Explore: Query filters

3 Comments

  • Nicole Saunders
    Zendesk Community Manager
    Hi Alberto! 

    Welcome to the Zendesk Community. I've shared your question with some of our Explore experts in the community, and someone should be along to help you out soon. 
    0
  • David Stalker

    Hey Alberto,

    In my experience, the difference is purely whether or not you want the information from the attribute displayed in the query or not.

    For example, if your attribute contains the possible colors red, blue, orange, and green but you only want to see results for blue and green, you would filter to those two colors. Now, if you put the attribute in the filter section at the top, you would see a total number for all tickets which have the blue and green attribute (i.e. number of blue PLUS number of green). However, if you move the filtered attribute to the rows section on the left, you would see one row for the number of blue tickets and a second row for the number of green tickets.

    Hope that helps!

    2
  • Nicole Saunders
    Zendesk Community Manager

    Thanks for jumping in, David!

    0

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