Do not Call feature in Zendesk.
Hi Team,
I am really looking for a Do not call feature.
If we call one user and the user asks for do not to call me again, then there should be a function in Zendesk that we can put that number or lead in Do not call and CRM should not allow calling that particular contact.
- It would be great that after call agent can select the disposition - Do Not call
- Once the agent select "Do not call " then that lead should go somewhere that the agent is not able to call that person again.
- Or else if it is in the list then Zendesk Should not allow calling that person with Pop up warning.
It is a very important feature for the customer point of view and for the organization's reputation as well.
Thanks
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Hi Akshay,
Thank you for your feedback. Frankly, it isn't something that we've got planned for the near future, however, I can see it is an important feature for your organization. We'll put it in our backlog.
Thanks
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For the time being, a workaround might be to make sure your agents are:
- Unqualifying such leads
- They leave a "Do not call" tag on such lead
- Agents use Lead smart list in table view, and have Tags column added
These actions should increase chances not to call a customer your agents shouldn't.
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