I am really looking for a Do not call feature.
If we call one user and the user asks for do not to call me again, then there should be a function in Zendesk that we can put that number or lead in Do not call and CRM should not allow calling that particular contact.
- It would be great that after call agent can select the disposition - Do Not call
- Once the agent select "Do not call " then that lead should go somewhere that the agent is not able to call that person again.
- Or else if it is in the list then Zendesk Should not allow calling that person with Pop up warning.
It is a very important feature for the customer point of view and for the organization's reputation as well.
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