Whether I'm having the single ticket UI opened or the ticket list UI opened (I'm talking about the iOS SDK UIs, not something custom), any new comment that comes either on the ticket I have the screen of it opened or on any of the tickets I have the list of them opened doesn't show up. In order to make it show, I have to generate an action like below:
- if I'm in the single ticket UI screen, I have to go back to the ticket list and the comment shows up (I mean that I'm seeing the text of that ticket bolded out and a few words of the new comment, so that I know to enter on that ticket)
- if I'm in the ticket list UI screen, I have to either get out of the screen and reload it, or enter in one of the tickets and then back again to see the comment show up like in the first case (if I'm entering exactly in the ticket that the comment came for, then I'm able to see the new comment in the conversation)
How can I eliminate this lag and have the comments automatically show up when they come? So, if I'm in the ticket list, I want to have the certain ticket text bolded out when a new comment on it comes, and if I'm in the single ticket UI, I want to see any new comment coming up (like in any other normal chat/DM UI).
Thank you in advance and looking forward for your assistance, since it's greatly needed (my project's delivery is stagnating because of this, since I'm not able to deliver to the client a functional Support SDK based user experience, including the corresponding messaging functionality to a ticket between the customer and the agent).
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