Our company uses Parent Company's and Company Hierarchy's extensively. We sometime have 50+ companies under 1 parent. The Zendesk app has a small icon that users accidentally press and delete the parent company. This is a frustrating issue because the app does have a difficult time pulling up Existing Company names, which I've reached out to support to address. The users may have difficulty selecting the right company parent due to the large web of contacts as well so this quick delete feature is not ideal.
Please sign in to leave a comment.