Hi Daniel,

You may create a group for agents in the same schedule and apply an operating hour to them. That way, only scheduled agents will get to see this banner.

Hey Lawrence Dye, you may look into the workaround I shared earlier in the thread to alleviate the problem.

If you wish to disable the banner for a certain group of users, a workaround is available.

You can add these users in a separate Department, and set 24x7 work time for this department. However, you will need to filter out the said department from the widget using JS APIs, so that they don't appear in the pre-chat form during the nonoperating hours.

Regards,

Ayush