Feature Request: Capability to suppress the "Operating hours have started" Notification
Posted May 09, 2022
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hours have started" notification for those with a chat license.
Not everyone with a license signs in to take chats, for example those that use the chat analytics tool, and we not have some channels open with messaging that don't sign in as well to work tickets (proactive messaging cases). The notification becomes a nuisance for those use cases.
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Ayush Upadhyay
Hi Shane Monaco,
Operating Hours notifications are expected to show up at the time of shift start. Are you getting it more than once?
If you wish to disable it for a certain group of users, a workaround is available.
You can add these users in a separate Department, and set 24x7 work time for this department. However, you will need to filter out the said department from the widget using JS APIs, so that they don't appear in the pre-chat form during the nonoperating hours.
Regards,
Ayush
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Gary Morgan
Agents getting multiple Operating hours notifications on the Chat mobile app. The expectation is that the notifications work, without sending multiple notices. Respective of if they are online or invisible:
· "You can now accept chats"
· "Your status is now invisible"
Will the mobile apps engineering team be implementing a setting to change the chat notification frequency?
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