Why is Zendesk giving 429 rate limit error even when we honor the rate limit headers ?



Posted May 09, 2022

We are trying some performance test on one of our application using Zendesk API. But we see multiple 429 errors even when we are running our test with 5 request per second which far below the allowed limit.

Please look at the following response header screenshot which clearly tells that we are allowed to make 700 request per minute: 

Now look at the following screenshot which shows multiple 429 errors even with 5 request per second:


Please note we tried this test on create ticket API
Let us know your feedback on this.


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Hey Desh Naik, are you using the following endpoint?

POST /api/v2/tickets

If to be called in bulk, it would be preferable to use:

POST /api/v2/tickets/create_many

While 'x-rate-limit-remaining' identifies your account's rate limit, the specific endpoints may have different limits per minute or per hour. This page describes the Endpoint rate limits, although it seems to be missing the ones above.

Please note the Best practices for avoiding rate limiting.

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