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Bot Flow Builder Management by APIs
Posted May 10, 2022
Hi,
I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs?
We're currently creating some in our Sandbox, and in the long term would want an exact match (or as close as possible) between our live and sandbox instances.
In other areas (eg. apps) we manage doing this with our CI/CD processes which convert our apps to the correct ZD formats and deploy directly via API endpoints. This gives us an external backup and consistent version control in a centralized place, and allows code reviews to be done.
Ideally, we would do the same with Bot Flows - building them in some sort of human readable format (either native Flow Builder in the Sandbox and exported, or create an in house tool) and manage packaging and storage outside of Zendesk (in our version control / CD suite) and deployment with APIs to the SB for testing and Live to deploy it.
Thanks,
Cheryl
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1 comment
Dane
I understand the importance of this functionality. As it turns out, there’s no native feature or even via API to perform such function. As of the moment, we don't have any update if it's on our roadmap. But you don’t have to worry, you are already on the feedback section. This is continuously being monitored by our Product Managers and they evaluate such requests for a possibility to be added on our roadmap for future updates. Feedbacks with high engagement also drives the demand for it.
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