Creating functionnal support request from Sell

Hi!

From the Sell Contact interface, it is possible to create a new support ticket but the ticket is not sent to the customer as only an internal note field is available. When a support agent add a public answer, the ticket is sent to the client.

Could it be possible to be able to create a "functionnal" ticket from Sell? For our enterprise, it is the same persons that use Sell and Support. To open a real ticket, they need to leave Sell and go to support. It would be faster if others fields were available for a ticket, directly in Sell.

Thanks and have a great day!

Creating functionnal support request from Sell

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