HTTP response headers of help center

Posted Jun 21, 2022

Feature Request Summary:

Either Zendesk Guide make the following HTTP response headers for their help centers mandatory or offers a customization of the HTTP response headers.

Description/Use Cases:

Zendesk help center(s) are lacking some security HTTP response headers which is hurting our company's security rating and reputation.

Strict-Transport-Security
Content-Security-Policy
X-Content-Type-Options
Referrer-Policy

Business impact of limitation or missing feature:

That's a critical one for us, these leads to downgrading of our group by several sites and generally trust issues with potential customers.

Other necessary information or resources:

For example the rating of Zendesk's own help center (which applies to all Zendesk customer help centers):

https://securityheaders.com/?q=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fde&followRedirects=on

9 comments

Date

Newest

Yadir Garcia

Jan 09, 2025

Esto también nos está afectando a nosotros y es muy importante. ¿Alguna actualización?

Kai Fan

Nov 13, 2023

Would it be possible to increase the HSTS header to 1 year?

Max McCal

Jun 30, 2023

Hey, all –
Thanks for raising this issue. I'll address the headers individually.

Strict-Transport-Security – This is in place, as the report from securityheaders.com shows.
Content-Security-Policy – This is something we're currently working on. Implementing CSP is a complex undertaking as any misconfiguration can impact application functionality, but it is in progress. In the meantime we use other security headers, same-origin policies, input validation and HTML output encoding to mitigate many risks that can also be addressed by CSP.
X-Content-Type-Options – This header is present on endpoints where it provides a specific security benefit, such as attachment responses where mime sniffing attacks can occur. It's not implemented on all Zendesk endpoints, however.
Referrer-Policy – We are aware of this, but have no plans to implement it at this time.

For those who are looking for more in this area, we'd love to hear specifics.

-1