Using login functionality does not send email address

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Paul Uhn

Posted Jun 22, 2022

We are using ZendeskSDKMessaging 2.4.1 and authenticating the user via https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/advanced_integration/ to pass over the user's name and email but our support team are only seeing the name.

We've tried to only send over the required external_id but our bot is still not asking for the name and email.

For now, we've disabled the authentication feature to force the bot to ask for the name and email but we would like to avoid that because we already have that info in our app.

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3 comments

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      Christopher Kennedy

      Hi Paul,
       
      This change is still coming in the future.  But if it fits your use case for now, you can pass the email address as the external ID in the JWT payload.

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      Paul Uhn

      Greg Katechis do you know if the agent workspace has been updated?

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      Greg Katechis

      Hi Paul! It looks like you saw a similar post shortly after this where it was stated that the email functionality in the agent workspace is coming in a future release. Regarding the answer bot prompt, it is expected behavior that when using authentication, it will not ask for name and email, as we document here.

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