Simple Report Assistance
Posted Jun 23, 2022
I am trying to make the following report:
Metric:
Unsolved Tickets
Columns:
Assignee Name
Location
Row:
Ticket Subject
When I add Unsolved Tickets and Location, I get the correct info. As soon as I add Assignee Name, it gives me 5 assignee names, 2 of which have open tickets, the other 3 have Zero. I don't know why this data is pulling if it is Zero. Then when I add Ticket Subject, it gives me 19 tickets with subject, and there are only 2 unresolved in the queue. The ones that they are pulling have been previously closed weeks ago. Any Insight? This simple report is aggravating me.
Thanks.
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3 comments
Chandra Robrock
Happy to help - Metric Filters were one of those things that was a game changer for me when I first discovered them. Glad that did the trick for you! :)
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Dereck Hall
Hi Chandra - Thank you so much! I am fairly new to the reporting. This worked and you rock!
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Chandra Robrock
Hey Dereck - Try applying a Metric Filter to exclude any 0 values in your report.
More info on Zendesk's Help Center here: https://support.zendesk.com/hc/en-us/articles/4408820138010-How-do-I-exclude-zero-values-from-my-Explore-report-
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