Feature Request Summary:
Chat triggers should allow me to use user tags in conditions or actions.
I have a user tag indicating that the user is an "administrator" role on our B2B SaaS product. I could use that user tag to trigger a specific proactive chat.
From a chat trigger, I want to add a user tag to indicate that I have sent that proactive chat to the user before. (This was one of my ideas after I found that I didn't have continuity of user over sessions, as requested here.)
Business impact of limitation or missing feature:
Our users are frequent repeat visitors, but chats seem to be made for new or infrequent end users, so it doesn't address our specific needs.
Please sign in to leave a comment.