Create a custom channel to be used bu the API



Posted Jun 29, 2022

Hello,

it seems I want to achieve the same result as
https://support.zendesk.com/hc/en-us/community/posts/4539244743194-Unable-to-set-channel-with-requests-API i.e. create tickets from the API while specifying a channel so we can know where the ticket comes from.

But I can't find how to create a channel for this. The only documentation I can find is about the channel framework https://developer.zendesk.com/documentation/channel_framework/ which seem to require Zendesk to pull data from our app, which is not what I want.

=> What is the recommended way to do this ?
Thanks!

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