Requester External ID in Updates History Dataset?

5 Comments

  • Dave Dyson
    Zendesk Community Manager
    Hi Crawford, there are a number of Requeter-specific attributes available (Requester name, ID, email, etc.) -- you might need to scroll down a bit in the list of Attributes for that dataset: Updates history dataset
    -1
  • Crawford Philleo

    Yeah, I checked and this is available on the Tickets data set, but not Updates history. I'm not sure if there's a reason it's unavailable, but it's super useful for my org. on the Tickets data set, so I'd like to use it for tracking our updates to tickets as well.

    0
  • Dave Dyson
    Zendesk Community Manager
    HI Crawford,
     
    Can you try the following? Requester ID should definitely be an available Attribute in the Updates History dataset:
     
    1. In Explore, create a new Report, using the Tickets - Update History dataset
    2. As a Metric, add Tickets created
    3. If you have a lot of tickets, maybe add a Filter on Date - Ticket created, for example, limiting it to just Today
    4. Click add next to Rows, and there you should be able to find or search for Requester ID. Adding that should result in a list of tickets created along with the requester ID for each.
     
    -1
  • Crawford Philleo

    Hey Dave - 

    Yes, Requester ID is there for sure, but that is different from "Requester external ID" which is what I'm hoping to use for certain applications, but does not seem to be available.

    1
  • Dave Dyson
    Zendesk Community Manager
    Ack, sorry I kept missing that you were after the external ID!
    0

Please sign in to leave a comment.

Powered by Zendesk