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Chat Bot "Back & Return feature"

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Posted Aug 09, 2022

Greetings, 

I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" feature in it. I want customers to seach for answers using the chat bot cause we integrated lots of data, but if there is no going "back" nor " return first page" option to the last mile customers will end up just checking 1 information, and I dont want that..

 

Q. I want to know if there's a way to create option "go back/ return home" to previous chatbot message, and how to integrate it or make it.

 

thanks for checking out.

great day.


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3 comments

image avatar

Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi 김범준

The 'Back' button in the Answer Bot isn’t supported today but it is in Zendesk's roadmap, but we don't have an ETA on it yet.

I’d advise creating more granular answers. So if end-users want to go back, they can ask the question again and wouldn’t have to re-do the steps. Let me know if you have any follow-up questions!

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have there been any other updates on this?

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image avatar

Paolo

Zendesk Engineering

Hi Sara,
 
I hope you are well. Right now, we still don't have an ETA for this. As an alternative, you may consider using the Zendesk bots answer linking feature. It can also be used to help your customers "start over" with the bot. You can configure your flow by using the step Link to another answer.
 
Best,
Paolo | Technical Support Engineer | Zendesk

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